Service Cloud

Support teams were overwhelmed by the high volume of inquiries across multiple channels, leading to long response times, decreased customer satisfaction and increased churn.

Solutions

  • Case management automation

  • Milestone & SLA tracking

  • Omni-channel routing

  • Knowledge Base & AI Powered Recommendations (Einstein)

  • Self-Service portal 

  • Chat implementation

  • Omni-supervisor dashboards

Value delivered

  • Improved customer satisfaction

  • Increased Agent productivity 

  • Improved cost baseline  through self-service

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